REF 161 404

Vacancy – Service Desk Analyst

Our leading Client based in Cambridgeshire are looking to recruit a Service Desk Analyst to work as a frontline interface with customers, you will be expected to exhibit knowledge and professionalism at all times. You will also be technically capable to be a key technical resource during major projects.

KEY TASKS

  • Work as part of the Service Desk team reacting to customer and system-reported issues
  • Validate and execute customer change requests in accordance with policy and procedure
  • Record and maintain accurate customer inventory records
  • Create and document support tickets and all other necessary documentation such as knowledge base articles

KNOWLEDGE AND SKILLS

  • Extensive knowledge and experience of the following technologies:
  • Microsoft Windows desktop editions (installation, configuration, deployment, administration and troubleshooting)
  • Microsoft Windows Server (administration and troubleshooting)
  • Microsoft Exchange Server (administration and troubleshooting)
  • Microsoft Office.
  • Microsoft SQL Server
  • Networking (LAN, WAN, VPN, DHCP, DNS, Internet, Routing)
  • Backup Systems
  • Printers
  • Mobile devices and operating systems
  • Experience of telecoms, particularly VoIP and the specification, deployment and maintenance of VoIP systems

For more information on this position get in contact today hello@404recruitment.com or give us a call for a confidential chat – 01223 782 404

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