REF 132 404

Vacancy – Service Desk Analyst

Our leading Client based in Cambridgeshire are looking to recruit a Service Desk Analyst to work as a frontline interface with customers, you will be expected to exhibit knowledge and professionalism at all times. You will also be technically capable to be a key technical resource during major projects.

KEY TASKS

o  Work as part of the Service Desk team reacting to customer and system-reported issues

o  Validate and execute customer change requests in accordance with policy and procedure

o  Record and maintain accurate customer inventory records

o  Create and document support tickets and all other necessary documentation such as knowledge base articles

KNOWLEDGE AND SKILLS

·  Extensive knowledge and experience of the following technologies:

·  Microsoft Windows desktop editions (installation, configuration, deployment, administration and troubleshooting)

·  Microsoft Windows Server (administration and troubleshooting)

·  Microsoft Exchange Server (administration and troubleshooting)

·  Microsoft Office

·  Microsoft SQL Server

·  Networking (LAN, WAN, VPN, DHCP, DNS, Internet, Routing)

·  Backup Systems

·  Printers

·  Mobile devices and operating systems

·  Experience of telecoms, particularly VoIP and the specification, deployment and maintenance of VoIP systems

For more information on this position get in contact today hello@404recruitment.com or give us a call for a confidential chat – 01223 782 404

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