REF 125 404

Vacancy – 1st/2nd Line Support

Our leading successful IT Solutions client based near Horsham are looking to recruit an up and coming talented IT Support Engineer to add to the team .  The company is a leading provider of outsourced IT and cloud services with a strong and rapid growing client base.

You will be required to report to the Service Desk Manager on a daily basis. The engineering team consist of 5 other engineers all of whom all will be available to support and assist the successful candidate in their new role.  It’s a busy working environment and therefore a high level of organisation and motivation is required. 

This is a customer-facing position and therefore an excellent telephone manner is required and the ability to confidently discuss work with clients in person is essential.

Typical duties with this role include:

·         Logging tickets and understand the nature of clients problems

·         Working on the helpdesk receiving telephone and email requests from clients as well as making call-backs

·         Providing remote support using our RMM (Remote Monitoring and Management) system

·         Travelling to site to carry out support work where required (usually daily) across the South-East and London

·         Monitoring backup systems and their status

·         Monitoring configuration and policy adjustments

·         Performing proactive maintenance and projects – or making recommendations

·         Managing tickets and jobs, maintaining accurate notes, paperwork and documentation

·         Installations and small projects

For more information on this position get in contact today hello@404recruitment.com or give us a call for a confidential chat – 01223 782 404

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