REF 115 404

VACANCY – IT Support

The Help Desk Representative will provide 1st Line system phone and email support to business users, assisting them with PCs, peripheral equipment, mobile devices and system software issues. The Help Desk Representatives are expected by to be knowledgeable IT support technicians who can solve basic to moderate IT issues without additional assistance from other team members while also providing a high level of customer service at all times.

• Provide 1st level support to the business users, by analysing and resolving IT problems via phone and email.
• Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment.
• 1st level identification and escalation of Major Incidents using the approved IT process.
• Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT.
• Work closely with other support teams including desktop support, application support, project managers and engineers to resolve technical issues.
• Stay current with system information, changes and updates.
• Follow all standard Helpdesk policies and procedures.
• Assist with moving equipment from time to time.

For more information on this position get in contact today hello@404recruitment.com or give us a call for a confidential chat – 01223 782 404

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